Gift Voucher - Questions and answers

BUYING A GIFT VOUCHER

Gift-vouchers, can be purchased like any other article that is offered in the shop. As soon as you have bought the voucher and payment is successfully executed, you will receive an e-mail with your voucher-code. During your next order, you’re able to redeem your voucher. You may also send the voucher to a friend via the link ‘send voucher’ to your chosen e-mail address.

TO SEND GIFT VOUCHERS

In order to send a gift-voucher, you please go into the shopping cart and click on the link "send gift voucher" Please fill in all fields exactly. We require the name of the recipient, the e-mail address of the recipient and the value that you would like to send as voucher to your friend. The value can move within your credit balance. Of course, the value can be below this. And of course, you have the possibility to split your credit. For example: you can buy a 50EUR gift-voucher, send 20EUR to friend A, 20EUR to friend B, and leave 10EUR at your credit balance for your future orders.

PAY WITH YOUR GIFT VOUCHER

Once you have a gift-voucher, you can use it to pay your actual order. Should the cost of the goods exceed the value of the voucher then you must pay the difference, should the value be less, then you can use the remaining amount for your next order.

HOW TO ENTER YOUR GIFT VOUCHER

Once you have obtained your gift-voucher via e-mail, please follow these steps:
1. Click on the specified link in the e-mail. If you do not have a personal customer account, you have the opportunity to open one.
2. After you have placed the goods in the basket, please enter your gift voucher-code.

PROBLEM SUPPORT

Should you come across any problems with your gift-voucher, contact us via e-mail : shop@kontrust.info . Please describe the problem as exactly as possible and let us know the following details: customer number, voucher-code, error reports, date and time

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